Out of usage? Run these five checks before you buy credits

How this helps you

You find which limit is actually blocking you in a few minutes, instead of buying credits that may not help.

✦ Try it

I'm getting an out-of-usage message. Here are screenshots of my billing page and usage page: [screenshots]. Go through these checks in order and tell me which one is the problem: 1) is my weekly pool used up, 2) have I hit my monthly additional usage cap, 3) am I looking at the right meter (grok.com or cursor.com), 4) could my plan be on a different account, 5) what is likely using the most. Don't buy credits or change any setting.

Fill in: [screenshots]: your billing page and usage page. The video notes a Bot can't look up your usage itself, so it needs the screenshots.

What they did

Kacper Rutkiewicz kept seeing people with credit left in their account whose Bot still said they were out of usage. He opened his own billing page at grok.com/dashboard/billing to show why. It has two cards. The plan card shows the weekly included usage, which is used before any credits. The balance card has a separate line called monthly additional usage, and that line is a cap: with a $50 cap and $100 of credit, only $50 can be used this month, and buying more credit doesn't move the cap. He then walks through five checks in order: the weekly pool, the monthly cap, which meter you're on (grok.com or cursor.com), which account your plan landed on, and what is using your usage. He says he built the list from the docs and staff replies, since he's on Ultra and hasn't hit the cap himself.

Who it's for: Anyone who sees an out-of-usage message while they still have credit or weekly usage left.

Before you start

A Grok Bot plan (Premium or higher, per the video).
Access to your billing page at grok.com/dashboard/billing, or cursor.com if you never unified your subscription.

How to try it

Weekly pool: on the plan card, check how much of the week is used. It resets on a rolling 7 days from when you got access, not at midnight.
Monthly cap: on the balance card, find monthly additional usage. If you've hit it, click Edit and set the cap you're happy to spend. Leave auto top-up off unless you want it.
Meter: if you never unified your subscription, Grok Bot is probably metered on cursor.com (Settings, usage and billing), so Grok or X credits won't unblock it.
Account: if the plan landed on the wrong account, don't buy a second plan or rerun the switch. Contact support with every email you used, your devices and a screenshot of the plan Grok Bot shows.
Drains: if all four look fine, find what's eating usage (long chats, frequent routines, third-party models). See the related usage audit tip.

What to expect

A short answer such as 'Your weekly pool is at 40%, but monthly additional usage shows $50 of $50 used, so the cap is what's blocking you', plus what to change.

Common mistakes

Buying more credit to get past the cap. Credit and cap are separate; raise the cap instead.
Paying for a second plan when the first landed on the wrong account. Contact support.
Buying credits to clear a 'prepaid balance is used up' message at low usage. The team said one such case was a temporary billing problem on their side; restart Grok Bot first.
Leaning on additional usage long term. It's billed at API token pricing, so he suggests a bigger plan if you run out every week.

Related tips

Check usage and update your Bot's computer in Settings: Where to see how much of your weekly usage is left, and when to update or reset the Bot's cloud computer.
Build a monthly usage audit page that labels every routine: Hand your Bot screenshots of your usage and billing pages, get a page that marks each routine Keep, Slow down, Change check or Retire.
Before you unify your Cursor, Grok and X subscriptions: A walkthrough of the unify screen: connect the right accounts, compare plans, watch third-party model pricing, and know it can't be undone.
A read-only usage audit across your whole Bot team: One prompt has your chief of staff check every Bot's routines, schedules and triggers, then report what to pause, slow, narrow or merge, and change nothing until you approve.