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Triage and reply to email from the chat

Beginner, 10 minutes

Ask for a brief of emails that need replies, then answer them in one line each.

How this helps you

You clear your inbox from one chat, deciding reply by reply.

✦ Try it
Any emails from the last 24 hours I should respond to? Brief me in one line each. Draft replies but do not send until I say send.

What they did

With Gmail connected, Charlie Chang asks his executive assistant which emails he should respond to and to brief him. It reads his inbox and lists four items. He then replies in chat with a short instruction, "reply to Lisa saying thanks", and the Bot sends it on that thread. He says this means he can handle email without opening his inbox, while noting real replies are usually longer.

Who it's for: People who live in their inbox.

How to try it

  1. Connect Gmail first.
  2. Ask: any emails I should respond to? Brief me.
  3. Reply in chat with who to answer and what to say.
  4. For anything important, ask for a draft first and approve it.

What to expect

A short numbered list of emails, then a confirmation when a reply goes out on the right thread.

Common mistakes

Related tips

Worth knowingCarved from a segment of this video starting at 11:27. Paraphrased by us; watch the original for the full walkthrough.
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